Help & FAQ
Everything below is also built into the app — Settings → Help & FAQ — so it works on a job site with no signal.
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Getting started
Do I need an account to use GalaRay?
No. Everything — camera, Ghost Camera, projects, editing, sharing — works signed out and offline. An account is only for Cloud Save, which backs your projects up and restores them on a second phone.
What do I actually do first?
Take a before photo, do the job, then come back and shoot the after. GalaRay lines the two up, styles them into a post and hands you the finished image or video to share.
Does it work with no signal?
Yes. Your photos and projects live on the device. What needs a connection is the AI work — captions, AI Branded Wallpaper and poster artwork — plus Cloud Save and code redemption. AI videos have an Offline mode that builds the same six effects without captions.
Ghost Camera & projects
What is Ghost Camera?
It overlays your before photo on the live camera so you can stand in the same spot and match the angle, framing and zoom — weeks later if you need to. It even returns to the zoom level the before was shot at.
My after does not line up with my before.
Use the opacity slider to fade the ghost until you can see both, then move until the edges sit on top of each other. The alignment percentage at the top tells you how close you are — 95% is the bar: that is when it turns green and locks on. Back in the editor, AI Align fine-tunes position, zoom and angle for you.
Can I shoot a whole job at once?
Yes — that is New Project. Shoot all your befores in one pass, then GalaRay walks you through the afters one at a time and remembers which ones still need a pair. Close the app, take a call, come back tomorrow; nothing is lost.
I shot the before sideways. Now what?
GalaRay knows which way the phone was held and tells you to turn it the same way for the after — the little before previews in the after run are turned to match, so you can see it at a glance.
Photos & editing
I already have hundreds of photos. Do I have to redo them?
No. AI Bulk Import scans your camera roll, finds the pairs that look like the same place before and after, and lets you pick the winners.
Where are my saved projects?
My GalaRay — the footer button. Every capture is also auto-saved to Saved Shots, so nothing is lost even if you never file it into a project.
Can I put my own logo and business name on posts?
Yes, with Pro. Set it once in the Brand Kit and it goes on every post automatically, along with your phone number if you want it. Pro also removes the GalaRay watermark.
Can I reuse the same look every time?
Save a Preset. It stores the whole look — layout, labels, fonts, branding — so every post reads like the same business made it.
Plans & billing
What do I get for free?
Unlimited before & after posts with a small GalaRay watermark, plus Ghost Camera, projects and every layout. No export cap.
What does Pro add?
The watermark comes off and your own brand goes on — logo, business name, contact bar. Plus AI slider video posts, AI Bulk Import (20 a month), one AI Branded Wallpaper of each style a month, auto-align, style presets, custom label fonts, accent colors and Cloud Save.
What does Business Pro add?
Everything in Pro plus the AI Content Studio — AI reads your photos and writes the captions and on-video text — Brand Kit Presets, unlimited AI Bulk Import, and three AI Branded Wallpapers of each style a month.
How do I cancel?
Subscriptions are handled by the App Store, so cancel in your device Settings → your name → Subscriptions. Cancelling leaves every photo and project on your phone untouched.
I paid but the app still says Free.
Open Settings → Restore purchases. If it still does not appear, make sure you are signed into the same Apple ID that bought it, then contact us and we will sort it out.
Privacy & your data
Do my photos get uploaded anywhere?
Not unless you ask. Photos stay on the device. They leave only if you turn on Cloud Save, or use the AI Content Studio — which sends a downscaled copy with GPS stripped. Location data is never transmitted.
Can I turn off usage tracking?
Yes — Settings → Share usage data. Crash reports stay on so we can still fix breakages; neither ever includes your photos.
How do I delete my account?
Settings → Account & cloud backup, sign in, then Delete account. That removes the account and everything backed up to the cloud. Photos and projects on your phone are not deleted.
Still stuck?
Send us the question and we'll answer it — and probably add it here.
Email support@galaray.app